Expired Listing Scripts
Use Expired Listing Scripts That Start Real Seller Conversations.
Give agents and ISAs a flexible conversation framework for expired owners, with the listing context, outcomes, and next steps visible in ProspectBoss.
✓ Call with context✓ Protect number health✓ Complete follow-up
Conversation guide
Illustrative process, not live performance data
OpeningIdentify yourself and the property
QuestionAsk about current selling plans
ResponseListen and clarify
Next stepDocument what is welcomed
01Verify the listing
02Open clearly
03Ask and listen
04Record the outcome
Direct Answer
What should an expired listing script say?
An expired listing script should identify the agent, accurately explain why the call is being made, and ask whether selling is still part of the owner’s plan. It should leave room to listen, respond to the seller’s actual situation, and suggest a next step only when it is useful and welcome. The wording is a guide, not a speech to deliver regardless of the answer.
A simple opening to adapt
- “Hi, this is [name] with [brokerage].”
- “I’m calling about the home at [address].”
- “I saw the listing is no longer active.”
- “Are you still considering a sale?”
- Pause, listen, and verify the plan.
Why Scripts Miss
The first thirty seconds should sound like a person, not a pitch.
Expired owners may have received other calls. A prepared agent can be clear and respectful while still adapting to the response.
01
Assumed motivation
The agent treats an expired status as proof that the owner wants a new representative.
02
Unverified claims
The opening mentions a property status or a reason the home did not sell without checking it.
03
No listening space
The caller moves straight to an appointment request before learning what the owner wants.
Conversation Framework
Give agents a structure they can use naturally.
Prepare the record before calling and adjust the discussion to the seller’s words.
01
Open with context
Identify yourself, name the property, and explain the relevant reason for contacting the owner.
02
Discover the plan
Ask whether they still want to sell and what they would want to be different in a future attempt.
03
Agree on what follows
Offer a review or meeting when useful; record an agreed callback or a request for no further contact.
Script Quality
Replace pressure lines with useful questions.
A script can keep the conversation focused without pretending that every expired owner has the same problem.
Rigid opening
- Assumes the old agent failed
- Claims the home was overpriced
- Pushes a meeting immediately
- Keeps talking after an objection
Seller-centered opening
- Verifies the listing and identity
- Asks about the owner’s current plan
- Acknowledges different answers
- Proposes a relevant next step
Different Seller Answers
Use a different next line for each response.
01
“We still want to sell.”
“What would you want a new plan to address?” Listen before proposing a listing discussion.
02
“We are taking a break.”
“Understood. Would any later update be helpful, or would you prefer no further contact?”
03
“We are relisting.”
“Thanks for letting me know.” Update the record and respect the owner’s decision.
From Script to Outcome
Improve the conversation, not just the dial count.
ProspectBoss keeps property context, call history, dispositions, and follow-up connected. Review what agents learn and whether promised next steps are completed.
Live answersCalls that reach an owner.
Useful conversationsPlans and questions recorded accurately.
AppointmentsMeetings the seller welcomes.
Follow-throughCallbacks and information delivered.
FAQ
Expired listing script questions.
Should an agent memorize an expired listing script?
Know the opening and the questions, then speak naturally and respond to what the owner says.
What is a good first question?
After identifying yourself and the property, ask whether selling is still part of the owner’s plan.
What if the owner is frustrated by agent calls?
Acknowledge that, keep the interaction brief, and respect their preference about further contact.
Can I use the same script for every expired lead?
Use a consistent framework, but adapt it to the verified property status, prior history, and seller response.
How does ProspectBoss help after the call?
Agents can document the result, preserve conversation context, and assign a welcomed callback or appointment.
ProspectBoss For Real Estate
Make Every Expired Call More Prepared.
See how ProspectBoss brings seller context, controlled calling, and the next step together for your team.